General Terms and Conditions of PLAYDUD3
§1 Applicability and Definitions
(1) The following General Terms and Conditions (GTC) apply to all deliveries between PLAYDUD3 and consumers in the version valid at the time of the order.
A consumer is defined as any natural person who enters into a legal transaction for purposes that are predominantly unrelated to their commercial or independent professional activities (§ 13 BGB).
§2 Conclusion of the Contract, Storage of the Contract Text
(1) The following regulations on the conclusion of a contract apply to orders placed through our online shop at [https://www.playdud3.com] (https://www.playdud3.com).
(2) In the event of a contract conclusion, the contract is made with:
PLAYDUD3
Bürgermeister-Fuchs-Str. 10
D-68169 Mannheim
(3) The presentation of goods in our online shop does not constitute a legally binding offer on our part, but rather serves as a non-binding invitation for the consumer to place an order. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.
(4) Upon receiving an order in our online shop, the following procedure applies: The consumer makes a binding offer by successfully completing the ordering process outlined in our online shop.
The order is placed in the following steps:
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Selection of desired goods
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Confirmation by clicking the "Order" button
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Review of the information in the shopping cart
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Pressing the "Checkout" button
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Logging into the online shop after registration and entering login details (email address and password)
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Re-checking or correcting any entered data
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Binding submission of the order by clicking the "Order with Payment" or "Buy" button
Before submitting the order, the consumer can return to the page containing the customer’s details by pressing the "back" button on their web browser to review and correct any input errors or cancel the order process by closing the browser. We will immediately confirm receipt of the order with an automatically generated email ("Order Confirmation"). This email serves as our acceptance of your offer.
(5) Storage of the contract text for orders through our online shop: We save the contract text and will send you the order details along with our General Terms and Conditions via email. You can also view the General Terms and Conditions at any time at [http://www.playdud3.com/faq](http://www.playdud3.com/faq). Additionally, you can view your past orders in your customer area under *My Account* → *My Orders*.
§3 Prices, Shipping Costs, Payment, Due Date
(1) The prices displayed in the shop are final prices, excluding shipping costs. In accordance with § 19 UStG, no sales tax is charged, and therefore it is not shown.
(2) The consumer has the option to pay via advance payment (Klarna and GiroPay where available), credit card (Visa, Mastercard, American Express), or Apple Pay.
(3) If the consumer opts for advance payment, they are required to pay the purchase price immediately after the contract has been concluded.
§4 Delivery
(1) Unless otherwise specified in the product description, all items offered by us are ready for dispatch immediately. Delivery will occur within a maximum of 7 working days. In the case of advance payment, the delivery period begins the day after receipt of payment by our bank. For all other payment methods, the delivery period begins the day after the contract is concluded. If the deadline falls on a Saturday, Sunday, or public holiday at the delivery location, the deadline is extended to the next working day.
(2) The risk of accidental loss or accidental deterioration of the item sold passes to the buyer only when the item is handed over to the buyer, even in the case of mail-order sales.
§5 Retention of Title
We retain ownership of the goods until the full purchase price has been paid.
§6 Right of Withdrawal for Consumers
Consumers have the right to withdraw from the contract under the following conditions. A consumer is defined as any natural person who enters into a legal transaction for purposes that are not primarily related to their commercial or professional activities.
Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without providing any reason.
The withdrawal period is fourteen days from the day you or a third party designated by you (other than the carrier) takes possession of the goods.
To exercise your right of withdrawal, please notify us at:
Playdud3
Bürgermeister-Fuchs-Str. 10
D-68169 Mannheim
by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (excluding additional costs resulting from choosing a delivery method other than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day we received your withdrawal notification.
For this refund, we will use the same payment method you used for the original transaction, unless another method is expressly agreed upon with you. Under no circumstances will you be charged any fees for this refund.
We may withhold the repayment until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.
Return of Goods
You must return the goods to us promptly and, in any case, no later than fourteen days from the date you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.
You will bear the direct cost of returning the goods.
§7 Cancellation Form
Sample Cancellation Form:
(If you wish to cancel the contract, please fill out this form and send it back.)
To:
Playdud3
Bürgermeister-Fuchs-Str. 10
D-68169 Mannheim
I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods/the provision of the following service:
_______________________________________________________________
Ordered on/received on:
_______________________________________________________________
Name of the consumer(s):
_______________________________________________________________
Address of the consumer(s):
_______________________________________________________________
Signature of the consumer(s) (only if notification is made on paper):
_______________________________________________________________
Date:
_______________________________________________________________
§8 Warranty
The statutory warranty regulations apply.
§9 Contract Language
The only available contract language is German.
§10 Customer Service
Our customer service is available on weekdays from 9:00 a.m. to 5:00 p.m. for questions, complaints, and inquiries via our chat function (located at the bottom right of the website) or through our contact form at [www.playdud3.com/support] (http://www.playdud3.com/support).
§11 Choice of Law & Jurisdiction
(1) The contractual relationship between the provider and the customer is governed by the laws of the Federal Republic of Germany. Excluded from this choice of law are the mandatory consumer protection regulations of the country in which the customer has their habitual residence. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
(2) The place of jurisdiction for any disputes arising from the contractual relationship between the customer and the provider is the registered office of the provider, provided that the customer is a merchant, a legal entity under public law, or a special fund under public law.
§12 Severability Clause
If one or more provisions of these general terms and conditions are found to be invalid, the validity of the remaining provisions will not be affected.
Status of the General Terms and Conditions: January 2025